The objective of the quality management system implemented by Black Steel is to guarantee that the organization understands the expressed or implicit needs of its clients, carrying out the work of wholesale marketing of material for tattoos and piercings with a level of quality that satisfies their requirements and provides them with satisfaction.
To achieve this purpose, we concentrate our efforts and dedication on:
- Facilitate our clients the provision of the service that is the object of our activity, complying the needs that they have and, if possible, exceeding their expectations.
- Provide our staff with the motivation, training, information, equipment and infrastructure that allows them to carry out their tasks with an optimal level of efficiency.
- Ensure a base of suppliers with whom to work in close collaboration.
- Continuously improve our processes and services through the app lication of management principles based on the concepts of quality and participatory management, also determining the means to prevent non-conformities and eliminate their causes.
- This quality policy and the commitment of our management are based on more specific measurable objectives, whose follow-up is carried out in the reviews that management carries out on the system and its compliance is controlled through data analysis, taking into account all legal and regulatory requirements that are applicable to the performance of activity.
Rev 01 Review date: 01/10/2011